Returns & Exchanges
Last Updated: January 15, 2026
At HORACIO VILLARREAL LLC (operating as Meraki Works), we strive to ensure your complete satisfaction. If you’re not happy with your purchase, here’s how we can help:
1. Eligibility for Returns & Refunds
You may request a return if:
The item is unused, in its original packaging, with tags/labels intact.
Your request is submitted within 30 days of delivery.
The product is defective, damaged during shipping, or you received an incorrect item.
Non-Returnable Items:
Digital downloads, personalized/custom-made products, and final sale items (e.g., clearance).
2. Refund Process
Step 1: Contact us at support@merakiworks.site with your order number, reason for return, and photos (if applicable).
Step 2: We’ll email you a return authorization and instructions.
Step 3: Once we receive and inspect your return:
Approved refunds are issued to your original payment method within 3–7 business days (bank processing times may vary).
Shipping costs are non-refundable unless the return is due to our error.
3. Non-Refundable Situations
We cannot issue refunds for:
Returns initiated after 30 days of delivery.
Items damaged by misuse, accidents, or improper care.
Final sale, discounted, or clearance items.
Return shipping fees (unless required by law).
4. How to Initiate a Return
Email us at support@merakiworks.site with:
Your order number
A detailed reason for return
Photos of the item (if defective/damaged)
We’ll respond within 1–2 business days with next steps.
Do not ship returns without authorization.
Contact Us
HORACIO VILLARREAL LLC
124 North St Unit A, Mercedes, TX 78570
📞 +1 (470) 998-4712
✉️ support@merakiworks.site
🌐 merakiworks.site